Cancellation & Refund Policy

Cancellation and refund conditions can vary by service, travel date, supplier and booking stage. Your written quote or booking confirmation should state any specific deadlines, charges and non-refundable components that apply.

Do not assume a booking is refundable unless the applicable terms confirm it. This draft must be aligned with your actual operational policy before publication.

• Contact us using the official phone number or email on your booking confirmation.
• Provide your booking reference, customer name, travel date and the service you want to cancel.
• Ask us to confirm the cancellation request in writing and explain any applicable charges.
• If the booking includes third-party suppliers, their cancellation conditions may also apply.

Where a refund is due, the amount may depend on the booking terms, timing of the request, work already completed, payments made to suppliers and any permitted cancellation charges. Any mandatory rights under applicable law remain unaffected.

The final policy must specify the actual cancellation windows, charge amounts or percentages, and treatment of taxes and supplier fees. Do not publish this page until those details are approved by the business.

Approved refunds should generally be sent through the original payment method where feasible, or another mutually confirmed method. Processing time may depend on the payment provider or bank. Confirm the actual expected processing timeline here before publication.

Rescheduling is subject to availability and may change the price. Failure to arrive at the agreed pickup point or failure to use a booked service may be treated under the no-show conditions in the booking confirmation.

If we or a supplier cannot provide a confirmed service, we will communicate the available alternatives and any refund or rebooking options according to the booking terms and applicable law.

Send cancellation or refund requests to [Add official support email] or call [Add business phone number]. Replace these placeholders and publish clear, approved refund timelines and charges before accepting payments.